Refund Policy

Last Updated: August 28, 2026

At Bangalore Bike Service Center, we are committed to providing reliable and transparent bike and scooter repair and service solutions. This Refund Policy explains the circumstances under which a refund may be available for service bookings, payments, or other services made through our website or through our customer support team.

1. Service Booking Cancellation

• A refund may be eligible if a service booking has been cancelled before a technician or service professional has been assigned or dispatched.
• If a customer cancels the booking before the technician is dispatched, any eligible refundable amount may be processed according to the payment method and circumstances of the booking.
• If a technician has already been assigned, dispatched, or has arrived at the customer's location, the applicable visiting, inspection, or service charge may become non-refundable.
• If the technician arrives at the location and the customer decides not to proceed with the repair or service, the applicable visit or inspection charge will generally be non-refundable.
• If the customer is unavailable at the agreed location or appointment time, the applicable visit or inspection charge may be non-refundable.

2. Inspection and Visiting Charges

Where an inspection or visiting charge applies, the charge covers the technician's travel, visit, inspection, diagnosis, and/or service assessment.

Once the technician has attended the customer's location and performed the applicable inspection or visit, the visiting or inspection charge is generally non-refundable, even if the customer chooses not to proceed with the repair.

3. Repair Services

Before carrying out major repair work, we may provide the customer with information regarding the expected repair work, applicable service charges, and estimated spare-part costs.

Repair work will generally be carried out only after receiving the customer's approval.

Once repair work has been completed and approved parts or components have been installed, the applicable repair and service charges are generally non-refundable, except where a refund is required under applicable law or specifically agreed by us.

4. Spare Parts

Spare parts and components may be sourced specifically for the customer's vehicle based on the approved repair requirement.

• Spare-part charges are discussed with the customer before installation wherever reasonably possible.
• Once a spare part has been approved, supplied, and installed, the charge for that part is generally non-refundable.
• Specially ordered parts may not be eligible for cancellation or refund after the order has been placed.
• Warranty or replacement for a supplied part, where applicable, will be handled according to the applicable part or service warranty terms.

5. Warranty-Related Service

Where a repair or replacement part is covered by a specific warranty provided by us or by the applicable part manufacturer, any warranty claim will be handled according to the terms and conditions of that warranty.

A warranty claim does not automatically mean that the customer is entitled to a cash refund. Depending on the circumstances, the remedy may include inspection, repair, adjustment, or replacement of the applicable part.

6. Incorrect or Incomplete Service Information

Customers are responsible for providing accurate information regarding their vehicle, service location, contact details, and repair requirements.

If incorrect or incomplete information prevents the technician from providing the requested service, any applicable visit or inspection charge may remain payable.

7. Customer-Initiated Cancellation After Technician Dispatch

If a customer cancels a booking after a technician or service professional has been dispatched, the applicable visit, travel, inspection, or cancellation charge may be deducted from any refundable amount.

8. Refund Eligibility

Refund eligibility may depend on the individual circumstances of the booking. A refund may be considered in situations such as:

• The booking was cancelled before technician dispatch.
• Payment was made but the requested service could not reasonably be provided by us.
• A duplicate payment was accidentally made for the same booking.
• A refund is required under applicable law.

Refunds will not normally be provided for completed services, completed technician visits, inspection charges, approved and installed spare parts, or customer cancellations made after the applicable service has commenced, except where required by law or otherwise agreed by us.

9. How to Request a Refund

If you believe you are eligible for a refund, please contact our customer support team as soon as possible and preferably within 48 hours of the booking, payment, or technician visit.

Please include the following information where available:

• Customer name
• Mobile number
• Booking or service reference number
• Date of booking
• Payment details or transaction reference
• Reason for the refund request

Email: info@bangalore-bike-service-center.in

10. Refund Processing

If a refund is approved, we will generally initiate the refund within 7 working days of approval.

The time required for the refunded amount to appear in the customer's bank account, card, UPI account, or other payment method may depend on the applicable payment provider or financial institution.

Where possible, refunds will be made using the original payment method used for the transaction.

11. Duplicate Payments

If a customer accidentally makes a duplicate payment for the same service or booking, the customer should contact us with the relevant transaction details.

After verification, any confirmed duplicate payment may be refunded using the original payment method, subject to applicable payment-processing procedures.

12. Third-Party Payment Providers

Where payments are processed through third-party payment gateways, banks, UPI providers, or other payment services, processing may also be subject to the applicable provider's terms and policies.

Bangalore Bike Service Center is not responsible for delays caused solely by banks, payment gateways, UPI providers, or other third-party financial institutions.

13. Changes to This Refund Policy

We may update or modify this Refund Policy from time to time. Any changes will be published on this page with an updated "Last Updated" date.

Customers are encouraged to review this page periodically for the latest information regarding our refund and cancellation practices.

14. Contact Us

If you have questions regarding this Refund Policy, cancellation, payment, or refund request, please contact us:

Bangalore Bike Service Center
Location: Bangalore, Karnataka, India
Website: bangalore-bike-service-center.in
Email: info@bangalore-bike-service-center.in

15. Final Note

We aim to maintain a fair and transparent refund process. Each refund request may be reviewed based on the specific circumstances of the booking, payment, service visit, repair work, and applicable terms.

Nothing in this Refund Policy is intended to limit any consumer rights or remedies that cannot legally be excluded under applicable law.

Thank you for choosing Bangalore Bike Service Center.